ASB Case Review and Appeals Procedure

Anti-social behaviour (ASB) is defined by the Act as:

• conduct that has caused, or is likely to cause, harassment, alarm or distress to any person, or
• conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or
• conduct capable of causing housing-related nuisance or annoyance to any person

The ASB Case Review (formerly known as the Community Trigger) has been designed to give victims of persistent antisocial behaviour a voice.

Someone may apply for a case review when they feel as though insufficient action has been taken to resolve previous complaints. Typically, a victim must have made at least three qualifying complaints in the previous six-month period relating to the same problem, to meet a case review threshold.

In Warwickshire district boroughs and councils undertake the review, in partnership with other agencies such as the police, local housing provider and appropriate health service representative, to find a joined-up solution.

Use the links below to find out more:

• North Warwickshire ASB Case Review information
• Nuneaton and Bedworth ASB Case Review information
• Rugby ASB Case Review information
• Stratford ASB Case Review information
• Warwick ASB Case Review information

A victim may want to appeal a case review if:

• the review has been declined
• they are dissatisfied with the way the review has been carried out

An appeal cannot be requested solely on the grounds that the victim was unhappy with the outcome of the review.

The appeal is made directly to the Office of the Police and Crime Commissioner, who will review the case, and present findings to the Commissioner to make the final decision and recommendations.

Prior to filling out the form the applicant should read the OPCC Anti-Social Behaviour Case Review Appeals Procedure, set out below.

1. The appeal is received by the OPCC and recorded on our systems.
2. The appeal is assigned to a Policy and Partnerships Officer (PPO) at the OPCC who will contact the applicant to acknowledge the receipt of the application.
3. The PPO will request and review information from the relevant District or Borough Council.
4. The PPO will put forward a proposal and/or recommendations, based on the information gathered, to the Commissioner.
5. The Commissioner is briefed on the specifics and will make the final decision.
6. The victim and the Case Review Panel will be informed of the final decision, and any recommendations.
7. The case is closed.